The City of Plano is experiencing disruptions with its water meter system due to technical issues, costing hundreds of thousands of dollars. In 2019, Plano upgraded to digital water meters, a major investment for the city.

A technology issue has caused Plano’s entire water meter system to collapse. The problem with company Aclara's water meter transmission units will cost

Plano's digital water meters, upgraded in 2019 for $10.6 million, are experiencing major failures, with about 90% of the units not working.

The city of Plano approved $765,000 to hire more water meter technicians after a recent glitch with its electronic readers.